CONTACT US: HOW CAN WE HELP?
“Onlinepethealth helps provide me with expert knowledge without having to travel.”
~ Agnes Campan
Do you have a question or do you need advice? Contact us today
FREQUENTLY ASKED QUESTIONS
How do I upgrade to become a member on more than one platform?
You will be able to upgrade to a Dual (Small Animal and Hydro) or a Multi-membership (Small Animal, Equine and Hydro) at any time. If you are currently paying for your membership on a monthly basis, you can sign up for the new membership package of your choice here. Once you have signed up for the new membership package, please email us at firstname.lastname@example.org and we will cancel your old single membership.
If you are an annual member, we will be happy to assist you to make the transition – please email us at email@example.com.
Are the Webinars all CE accredited?
Are SAVC points recognised in my country?
How do I get my CE certificates?
You can download these from the members portal once you have watched the webinar either live or as a recording.
Can I get CE certificates for recordings?
Yes, the majority of the recordings are CE registered. You can download the certificate once you have watched the recording.
Can I claim CPD points for past Conferences as an Onlinepethealth Member?
As an Onlinepethealth Member, you will be able to claim CPD points for the Onlinepethealth Conference that you attend during the period of your membership, whether you attend the webinar live or watch the recordings. You will not be able to claim CPD for the conferences that were held in the years preceding your membership. This is only true for Conferences, and you will be able to claim CPD for the webinar recordings that you watch in the member's library, even if they aired before you became a member.
How do I register for a webinar I'd like to attend?
As an Onlinepethealth member, you will be able to join all live webinars from the members portal, simply login to the members portal, enter the relevant membership, and click the Join Live button.
If you are not an Onlinepethealth member, you will be able to purchase a Pay as you go ticket on the Onlinepethealth Small Animal, Equine or Hydro Webinar website pages.
What happens if I cannot attend the live webinars? It's in the middle of the night where I live
We offer all the live webinars as recordings on our members platforms. The whole benefit of Onlinepethealth is that you do your learning when it's convenient for you. Most of our members don't attend live. You can still ask questions if you watch the recording by emailing us at firstname.lastname@example.org, and we will pass your questions on to the lecturer.
If I become a member how do the payments work?
All payments are made through PayPal as monthly or annual direct debit orders. You will be able to cancel your payments at any time by emailing us at email@example.com.
What happens if I don't feel the membership is for me?
We offer a 30 day money back guarantee no questions asked, so if you feel that this platform is not for you, let us know at firstname.lastname@example.org within the first 30 days of your membership and we will gladly refund you.
You can cancel your membership at any time, and will have access to the platform for 30 days after your last payment.
How do I cancel my membership?
You can cancel your membership at any point by contacting us at email@example.com. You will be able to access the live webinars and member’s portal for 30 days after your last payment.
Can I share my login details with someone else?
Sharing your login details is against our terms of service. You will only be able to log in from a limited number of IP addresses before being blocked from the membership platform.
Do you offer corporate memberships for practices?
Yes we do! Please email firstname.lastname@example.org with your requirements, and we will cater a corporate package to your needs.
I am having problems logging in.
If you have forgotten your username or password, or if you are having any technical difficulties, please email email@example.com and we will be happy to assist you.
I don't have access to all of the content on the membership website?
You will only have access to the content on the platform that you are a member of, for example a Small Animal member will not have access to hydro or equine content. Only dual or multi members will have access to more than one platform.
If you cannot access the content on the platform that you are a member of, please email us at firstname.lastname@example.org
On PAYG, can I access the webinar recording afterwards?
I haven't received a link to my December webinars, is something wrong?
This is completely normal. All December webinars are pre-recorded and released straight onto your members portal, so no link is sent.
Please log in to your members portal and watch the most recently added webinar there.
If I cancel my membership, can I still access the Vet Rehab Summit?
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