CONTACT US: HOW CAN WE HELP?

“Onlinepethealth helps provide me with expert knowledge without having to travel.”
~ Agnes Campan

Do you have a question or do you need advice? Contact us today

Dr Megan Kelly
+27 (0)72 9522 541

info@onlinepethealth.com

Based in Cape Town
South Africa

FREQUENTLY ASKED QUESTIONS

What learning is available to me on the memberships?

We have an extensive library of subjects that you can explore in your membership. View the library subjects here.

How do I upgrade to become a member on more than one membership?

To become a member: sign up here.
To upgrade your membership, log in to your members portal, go into the MY ACCOUNT section, click SUBSCRIPTIONS and click UPGRADE to your chosen plan. Once you have selected your new membership plan, your account will be charged for the new fee going forward.
If you are an annual member, we will be happy to assist you to make the transition – please email us at info@onlinepethealth.com.

Are the Webinars all CE accredited?

Our webinars are accredited with the South African Veterinary Council (SAVC) for 1 point per webinar (1 hour long). SAVC is widely recognised but you will have to check with your country’s council to see if these points are accepted.
Certificates for the webinars can be downloaded on the membership portal once you have finished watching the webinar live or as a recording.
However, not all the webinars within the Onlinepethealth members libraries are accredited for CPD lectures, with a great deal of 'bonus' training available within the libraries that have great value as learning material.

Are SAVC points recognised in my country?

SAVC (The South African Veterinary Council) is widely recognised but you will have to check with your country’s council or registration body to see if these points are accepted.

How do I get my CE certificates?

You can download your certificate from certified webinars on the members portal once you have watched the webinar. 

Can I get CE certificates for recordings?

Yes, the majority of the Onlinepethealth library is CE registered. You can download the certificate once you have watched the recording.

Can I claim CPD points for past Conferences as an Onlinepethealth Member?

The Annual Conference or Vet Rehab Summit is registered for CPD as a 'live' event. You have to attend the event to be able to claim CPD points for it, and these can not be granted for past events. As an Onlinepethealth Member, you will be able to register for the Vet Rehab Summit free of charge during the course of your membership. Additionally, all past Vet Rehab Summit lectures are available in your members library to allow you to benefit from the incredible lectures presented during those events, even though you will not be able to get CPD points for these lectures.
This is only true for the Vet Rehab Summit, and normal monthly webinars aired maintain their CPD registration and will allow you to gain CPD points well after they have aired.

How do I register for a webinar I'd like to attend?

If you are an Onlinepethealth member, you will be able to watch the webinar on the airing date within your members portal - no registration is required.

If you are not a member and you would like to attend a webinar, you can purchase a PAYG ticket from our website.

What happens if I cannot attend the live webinars? It's in the middle of the night where I live

All live webinars, such as Series or bonus webinars, will be shared as recordings on our membership portal after they air. The primary benefit of Onlinepethealth is that you do your learning when it's convenient for you. You can still ask questions if you watch the recording by emailing us at info@onlinepethealth.com, and we will pass your questions on to the lecturer.

If I become a member how do the payments work?

Direct debit card payments can be made monthly or annually through PayPal, while credit card payments can be made through PayStack. You will be able to cancel your payments at any time by emailing us at info@onlinepethealth.com.

What happens if I don't feel the membership is for me?

We offer a 30 day money back guarantee no questions asked, so if you feel that this platform is not for you, let us know at info@onlinepethealth.com within the first 30 days of your membership and we will gladly refund you.

You can cancel your membership at any time, and will have access to the platform for 30 days after your last payment.

How do I cancel my membership?

You can cancel your membership at any point by contacting us at info@onlinepethealth.com. You will be able to access any webinars as well as the member’s portal for 30 days after your last payment.

Can I share my login details with someone else?

Sharing your login details is against our terms of service. You will only be able to log in from a limited number of IP addresses before being blocked from the membership platform altogether. 

Do you offer corporate memberships for practices?

Yes we do! Please email info@onlinepethealth.com with your requirements, and we will cater a corporate package to your needs.

I am having problems logging in.

If you have forgotten your username or password, or if you are having any technical difficulties, please email info@onlinepethealth.com and we will be happy to assist you.

I don't have access to all of the content on the membership website?

You will only have access to the content on the membership that you are a member of, for example a Small Animal member will not have access to Hydro or Equine content. Only Dual or Multi-members will have access to more than one membership.

If you cannot access the content on the platform that you are a member of, please email us at info@onlinepethealth.com

If I purchase a PAYG ticket, will I be able to access a recording of the webinar?

As a PAYG ticket holder to any of our webinars, you will be able to access the recording for 2 weeks after the webinar has aired. 

How do I know when a webinar is airing?

You can add an upcoming webinar to your calendar to watch at your convenience through the Onlinepethealth members portal. Simply click the 'add to calendar' button to save the next webinar to your calendar. 

If I cancel my membership, can I still access the Vet Rehab Summit?

The Vet Rehab Summit is a members benefit, and as such your access will cease if you cancel your membership prior to the event.

If you would like to access the Vet Rehab Summit separately to the Onlinepethealth Membership, consider purchasing a ticket.