Bringing Excellence to Every Patient

by | Jan 20, 2022 | Self Mastery

When we want to be the best Vetrehabber – the first one others refer to or come to for help, the Vetrehabber who consistently rehabilitates the patients that no one else thinks will make it – we need to have a mindset of excellence.

Bringing excellence to every patient means we make the decision to be and to do the best for all our patients, and we do whatever we need to do to stand by that commitment on a day-to-day and patient-by-patient basis.

Becoming the best Vetrehabber that you can be is a journey one that starts in your mind today.


What does it mean to have an ‘excellence mindset’?

‘Excellence is the accumulation of hundreds of minute decisions; it is execution at the most granular level. Once you accept the idea that you should give in to things that make no sense because other people do those things and you want to appear reasonable, you are on a path towards mediocrity.’ Eva Moskowitz

Having a mindset of excellence means that you strive to do every task and approach every patient with excellence in mind. You don’t just want to do something well, or to have a good outcome for a patient – you want to do something excellently and help each patient to recover to their best potential. You want every client to walk away from every session or interaction with you feeling impressed; they should feel that they matter to you and that they have been exceptionally well taken care of.

Being this way is not something that comes naturally – it is not something we are born with or even something we learn in college. No. It is a decision we make and something we need to work at on a daily basis to achieve.  We need to be intentional about who we want to be and what we want to achieve, and we need to continue to work towards it.

Are you a Vetrehabber with a passion for excellence?


Overcoming hardships and challenges

‘We should not judge people by their peak of excellence, but by the distance they have travelled from the point where they started.’ Henry Ward Beecher

Having a mindset of excellence means that we hold ourselves accountable to the highest possible standard, regardless of our circumstances or situations that are beyond our control. In all circumstances, situations and hardships, we maintain control over ourselves, our actions and our mindset. We can either solve problems and continue to pursue excellence, or we can make excuses and allow ourselves to believe that indeed we are faced with the impossible. We can choose to rise above our situation, or we can choose to be crushed by it.

The hardships and challenges we face do not change the standard of care our patients deserve.

In fact, the hardships we face can help us to build a stronger, deeper, more steadfast foundation that will allow us to reach ever greater levels of excellence for our patients.


Cultivating your character 

This approach to life, to the little things, to hardships, to the evaluation and treatment of each and every patient, allows us to develop our character. As we practise excellence in the small things, we will develop within ourselves

  • faithfulness
  • honesty
  • attention to detail
  • focus
  • determination
  • optimism
  • enthusiasm
  • creativity
  • trustworthiness
  • persistence
  • humility
  • a continual pursuit of learning
  • discipline
  • communication skills


The habit of excellence

‘If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude.’ Colin Powell

As we continue to practise excellence in the smallest details of our lives and our work, we will develop excellence as a habit in the completion of big and small tasks in our lives. Forming empowering habits allows us to function in our day-to-day lives with less stress, more simplicity, and a calm and intentional mindset. We train ourselves to be prepared for the challenges we may face when we treat patients, run our businesses or work as part of a team. And we train ourselves to face those challenges with excellence!

Are you developing healthy habits that allow you to grow, learn, improve and achieve excellence in your work?




‘Stay focused on your mission, remain steadfast in your pursuit of excellence, and always do the right thing.’ Mark Esper

As Vetrehabbers who devote our lives to the care and rehabilitation of our patients, it is our responsibility to pursue excellence in every consultation, treatment session and interaction with our patients. It is only in doing so that we can advance ourselves and our profession, raising the standards of care for our patients and all animals.

Will you join us in the coming year as we pursue excellence for ourselves, our patients and our profession?


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